Refund Policy

1. Overview

We sell digital goods and services: reading credits, follow-up credits and unlimited use during a subscription period. Because AI interpretations are generated and delivered the moment you use them, digital goods that have been consumed are generally non-refundable. This policy sets out the exceptions and how to ask for a refund.

All payments are processed by Stripe, and any refund is returned to the payment method you originally used.

2. Single Readings and Follow-up Credits

Reading credits (US$5.99) and follow-up credits (US$0.99 each) are consumed per use. Once you use a credit and the AI interpretation has started generating, that credit is considered delivered and is non-refundable, regardless of whether you are satisfied with the content.

Unused purchased credits do not expire and can be used at any time. For credits that are entirely unused, you may request a refund within 14 days of purchase.

3. Failed Generation

If an AI interpretation fails to generate because of a fault in our systems or an upstream provider, the credit is restored automatically and you can simply retry at no extra cost.

If the credit is not restored automatically, or you still cannot obtain a reading after retrying, email [email protected] and we will restore the credit or issue a refund after verification.

4. Subscriptions

The Unlimited membership (US$29.99/month) renews automatically each month. You can cancel at any time from Profile → Manage Subscription; no further charges will be made and you keep access until the end of the current billing period.

We do not offer prorated refunds for the unused portion of a subscription period. Once a renewal has been charged, that period's fee is non-refundable except in the case of duplicate charges or technical errors described in section 5.

If you forgot to cancel and were renewed, and you have not used any paid feature during the new period, contact us within 7 days of the renewal and we will consider a refund at our discretion.

5. Duplicate Charges and Technical Errors

If you were charged twice, charged the wrong amount, or a technical error meant a successful payment did not deliver your credits or subscription benefits, contact us within 14 days of the transaction. After verification we will refund the duplicate or erroneous amount in full, or deliver the missing benefits.

6. How to Request a Refund

Email [email protected] from the email address on your account and include:

• Your account email address;
• The Stripe receipt or transaction ID (usually found in the confirmation email after payment);
• What you purchased and the purchase date;
• The reason for the request and any relevant screenshots.

7. Processing Time

We usually respond to refund requests within 5 business days. Once a refund is approved, Stripe returns the funds to your original payment method; how long it takes to appear depends on your bank or card network, typically 5–10 business days.

8. Chargebacks

If you have a concern about a charge, please contact us first — most issues can be resolved quickly. Filing a chargeback with your bank without contacting us may result in your account being suspended while the dispute is open, and we reserve the right to terminate accounts associated with chargebacks that are found to be unjustified.

9. Regional Consumer Rights

Nothing in this policy limits any rights you have under the mandatory consumer-protection laws of your country or region. Where applicable law gives you refund or withdrawal rights beyond this policy (for example the 14-day withdrawal right for consumers in the EU and UK, which may no longer apply once delivery of digital content has begun with your consent), we will honour them.

10. Changes to This Policy

We may update this policy from time to time. The updated policy applies to purchases made after it is published; purchases already completed remain subject to the policy in force at the time of purchase.

11. Contact

If you have questions about this policy, email [email protected].